Privacy Policy

Baltimore Aircoil Company, Inc. Privacy Policy

Baltimore Aircoil Company, Inc. (BAC) is committed to protecting the personal information that you provide to us when using any BAC website page. This Privacy Policy describes the types of information we collect from you when you visit a BAC website page (our “Site”) or in the course of our business (our “Products and Services”). It explains how we collect, use, and disclose information collected from you and the rights and choices available to you.

BAC respects your privacy and treats the information you provide us, including your Personal Information, with care. This Privacy Policy applies to how BAC collects and uses Personal Information from visitors to www.BaltimoreAircoil.com (our "Site") or in the course of our business (our “Products and Services”). It explains how we collect, use, and disclose information collected from you and the rights and choices available to you.

By using BAC’s Site or Products and Services, you are consenting to the terms of this Privacy Policy.

1. What is “Personal Information”

For purposes of this Privacy Policy, “personal information” and “personal data” mean information that specifically identifies an individual (such as a name, e-mail address, etc.) or information relating to an individual, a computer, or a device, and information that enables identification of an individual. Personal Information does not include “de-identified” or “aggregate” information, which is data that cannot be used to identify an individual. Where relevant, “personal information” and “personal data” are used consistent with the definitions in laws that may apply for various purposes and/or in various regions of the world, including under the California Consumer Privacy Act (CCPA) and European Union (EU) General Data Protection Regulation (GDPR)  below.  For California consumers, a further explanation of rights under CCPA is included in Section 11, below. A description of rights under the EU GDPR is included in Section 12, below.

2. The Types of Personal Information We Collect

Through your interaction with us and use of our Site or Products and Services, BAC may collect "Personal Information" in the ways described below.

a. Information You Submit to Us

We collect your Personal Information when you directly or proactively provide it to us. For example, you may choose to give us: your email address if you sign up to use our website or choose to receive newsletters, updates, or other information from us; your contact information, and any other personal data you choose to include, if you email us or contact us through the Site; and any personal data contained in, or included with, feedback, comments or other information you submit via online portals, forms, surveys, or interactive portions of our website.

On certain BAC website pages, you have the option to voluntarily send us (submit) your name and other contact information when you request information or register for a service. You always have the option to review or change your personal information by contacting us at info@baltimoreaircoil.com or 800-992-0682 (toll-free).

BAC also maintains e-mail lists which can be joined, at your option, via certain BAC website pages. You always have the option to unsubscribe from these emails, or change your BAC e-mail preferences by contacting us at info@baltimoreaircoil.com or 800-992-0682 (toll-free).

You may also choose to submit personal data to us via other methods or for other reasons, including, but not limited to: in response to marketing or other communications; through social media or online forums; through participation in an offer, program or promotion; in connection with an actual or potential business relationship with us; or by giving us your business card or contact details at trade shows or other events.

b.  Technical Data that We Collect Automatically through our Site, including the Use of Cookies and Similar Technologies

We use cookies and similar technologies to track user activity on the Site. 

Cookies are small, locally-stored data files created by your web browser at the direction of certain website pages. BAC uses cookies to understand general traffic patterns on our Site. The information stored in the cookie is used for statistical tracking and other purposes, but not for individual identification.  BAC also uses cookies to simplify or eliminate data entry for you on a future visit to one of our website pages, such as to prefill forms so that you do not need to re-enter the data.

If you have consented to our use of cookies, we will automatically collect the following types of data when you browse and search the Site:

  • Technical information, for purposes including assisting us with troubleshooting, system testing, compatibility and design planning . This may include information such as the type of device you use to access the Site and its unique device identifier, the internet protocol (IP) address used to connect your device to the Internet, and other information relating to the device, including the browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform; and
  • Information about your activity on our site. This may include the pages you viewed, page response times, download errors, length of visits to certain pages, clickstream to, through, and from the Site, and previous and next URL and methods used to browse away from the page.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you select this setting, however, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site. The BAC website pages will function even if you set your web browser to refuse cookies, although your overall browsing experience could suffer as you may be re-prompted for information that you previously provided.

You can manage your cookie settings in your browser. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, you can consult an independent source not affiliated with us, such as http://www.allaboutcookies.org/. 

Other tracking technologies may also be used, such as beacons, tags, and scripts to collect and track information and to improve and analyze the Site.  Technical data collected through the Site may include browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, and statistical or aggregated data. Statistical or aggregated data does not directly identify a specific person, but it may be derived from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular zip code or region of the world.

We may also use third party web analytics to help us analyze how users engage with our Site. The technical information collected will be disclosed to, or collected by, these third party service providers.

c. Personal Data Received from Third Parties or Other Sources

We may receive your personal data from a third party such as a vendor or organizational customer. In addition, we may supplement other personal data we have collected with information from third parties or other publicly available sources.

3. How We Use Personal Information

a. How We Use Personal Information You Provide to Us

If you provide Personal Information through our Site using our online contact forms, we use the Personal Information you provide to assist us in responding to your requests.

b. How We Use Information We Collect by Automated Tools

When you access our Site, we may collect Other Information by automated means, including the use of cookies, web server logs, and third party analytics. We may use the aggregated data to provide feedback to our web designers, content providers, business managers, vendors, or partners to assist them in improving our Site and Products and Services.

We may also use third party web analytics to help us analyze how users engage with our Site. The technical information collected by third party web analytics will be disclosed to, or collected by, these third party service providers.

4. Purposes for Which We Use Personal Information

In accordance with applicable laws, BAC may use Personal Information for the purposes listed below:

  • to send you information you requested or "opted-in" to receive
  • to interact with you regarding our Products and Services
  • as described to you when collecting your personal information
  • to evaluate your qualifications for employment and contact you, as appropriate, for employment opportunities
  • to comply with applicable legal requirements
  • for testing, research, analysis, and product development, including to develop and improve our Site and Products and Services
  • to help maintain the safety, security, and integrity of our Site, Products and Services, other technology assets, and business
  • for other business purposes such as in the event of a corporate merger, transaction, or other sale or transfer of some or all of our assets, in which personal information held by us about our users is among the assets transferred.

5. How We Share Personal Information

BAC may disclose Personal or Other Information for the purposes listed below:

  • if required by law or through a legal process
  • with factory-authorized BAC sales representatives to contact you regarding BAC business
  • as otherwise necessary for the provision and conduct of our Products and Services
  • when formally requested by law enforcement authorities or other government entities
  • when we believe disclosure is necessary or appropriate to prevent harm or financial loss
  • in connection with an investigation of suspected or actual espionage, cybersecurity or security events, or other fraudulent or illegal activity
  • any other purpose required by applicable law.

We also share your information with our service providers in accordance with written contracts requiring our service providers to keep the information confidential.

We also may transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business and assets. 

6. Privacy of Children

BAC does not knowingly collect or use any Personal Information from children under the age of 13 on the Site. We do not knowingly allow children to communicate with us or use any of our online services.  If you are under 13, please do not provide information through this Site.  If you are a parent and have become aware that your child has provided us with information, please contact us as provided below.

7. How We Protect Personal Information

We are committed to keeping personal data secure, and we have implemented technical and organizational measures to protect personal data against its unauthorized access, use, and disclosure. Such measures have been implemented taking into account the state of the art of the technology, their cost of implementation, the risks presented by the processing and the nature of the personal data. When we provide your personal data to third parties, including service providers, we require those companies to protect the personal data they receive and not to use the personal data for any purpose other than providing the required services.

While BAC is committed to protecting your Personal Information from unauthorized access, use, or disclosure, we cannot fully eliminate all security risks. Sending data over the Internet is never completely secure. Although we take reasonable steps to protect your information when it is in our possession, we cannot guarantee the security of the information during transmission, and any information you send is sent at your own risk.

8. Changes to Privacy Policy

BAC reserves the right to modify this Privacy Policy at any time. We will notify users of changes by posting changes to the Site.  We recommend you visit this page frequently to determine if any changes have occurred. You can determine when this Privacy Policy was last revised by referring to the "Effective Date" at the bottom of this page.  A User’s continued use of the Site or provision of personal information to the Site following such changes indicates consent to the revised Privacy Policy. 

9. Links to Other Websites

This Privacy Policy applies only to our Site. You should be aware that through links you may be directed to other websites that we do not control. BAC has no control over the privacy notices, policies or practices of these other websites, and is not responsible for the privacy practices or the content of websites to which we link, list, rank or identify by means of a search. BAC takes no responsibility for the products, services, policies, or actions of third parties or the content of third party websites. When you leave our Site and go to a third party website, we encourage you to read the privacy policies and other notices posted.

10. Your Rights and Choices

At our Site, you can sign up to receive BAC Email Alerts for information that interests you, such as the latest BAC news and publications, as well as investor information including SEC filings, daily stock quotes, and more. We offer "opt-in" lists so you can sign up and sign off at any time. To unsubscribe, simply reply to the email address on the bottom of every email we send you.

11. California consumer Privacy Act

To the extent that the California Consumer Privacy Act of 2018 (“CCPA”), Cal. Civ. Code § 1798.100 et seq., applies to our processing of information we collect or acquire from third parties, and you are a California consumer under the terms of the CCPA, the following provisions apply.

a. Scope. This section applies to Personal Information that we handle as a “business” (as defined under the CCPA) if you are a California resident.  For purposes of this Section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA.  In addition, this section does not apply to any Personal Information reflecting communications or transactions with you in your capacity as an employee, controlling owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency, where your communications or transactions with us occur solely within the context of our provision of services to, or receipt of services from, such an entity.

      BAC does not sell (as that term is defined in the CCPA) the Personal Information we collect or that you provide to us, and we will not sell it without providing a right to opt out.

b. Your California Privacy Rights. California consumers have the following rights under the CCPA:

  1. Information.  To request the following information about how we have collected and used Personal Information during the past 12 months:
  • The categories of Personal Information that we have collected.
  • The categories of sources from which we collected Personal Information.
  • The business or commercial purpose for collecting Personal Information.
  • The categories of third parties with whom we share Personal Information.
  • Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information disclosed to each category of third party recipient.
  1. Access.  To request a copy of the Personal Information that we have collected about you during the past 12 months.
  2. Deletion.  To request that we delete the Personal Information that we have collected from you.
  3. Nondiscrimination.  To exercise the rights described above free from discrimination as provided in the CCPA. We do not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights
  4. Information About Persons Under 16 Years of Age: We do not knowingly collect personal information from minors under 16 years of age in California unless we have received legal consent to do so. If we learn that personal information from such California residents has been collected, we will take reasonable steps to remove their information from our database (or to obtain legally required consent)

c. How to exercise your rights.  You may submit a request to exercise your information, access or deletion rights by emailing info@baltimoreaircoil.com or by calling the toll-free number 800-992-0682. We will need to verify your identity to process your information, access and deletion requests and we reserve the right to confirm your California residency.  Government identification may be required.  If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities and your agent must provide a valid power of attorney or other proof of authority acceptable to us in our reasonable discretion.  We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.  In certain cases, we may be required or permitted by law to deny your request.

d. Collection, use, and disclosure of Personal Information.  The categories of Personal Information that we purchase or license and the sources from which we obtain them are described above in Section 2, The Types of Personal Information We Collect.  The business/commercial purposes for which we use these categories of Personal Information are described above in Section 4. Purposes for Which We Use Personal Information above. The categories of third parties to whom we disclose these categories of Personal Information are described above in Section 5, How We Share Personal Information.  The foregoing describes our practices as of, and during the twelve month period preceding, the effective date of the Privacy Policy. 

California residents are also entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal data to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal data with third parties for their direct marketing purposes.

e. Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates.  BAC does not track user activity over time and across third party websites, and does not currently take action in response to these signals. However, some third party websites keep track of user activity so that they can serve tailored content. If you are visiting such sites, you may be able to set a Do Not Track setting on your browser so that third parties (especially advertisers)  know that you do not want your activity to be tracked across websites and over time.  

f. No Discrimination. BAC will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

12. Additional Information for Individuals in the European Economic Area (EEA)

If you are accessing our Site from or using our Products and Services within the EEA, you may have additional privacy rights under the General Data Protection Regulation (GDPR). We encourage you to visit our EU website at: https://www.baltimoreaircoil.eu/en  If you choose to continue using our U.S. Site, this section provides important information about how your data is processed and how you can exercise your rights under GDPR.

a. Legal basis for processing. When BAC is the data controller, the processing of your personal data is based on the following legal grounds:

  • Performance of a contract. When we need to process your personal data to enter into a contract with you or your employer or to perform a contract that you or your employer may have with us, the processing is based on Article 6, section 1 (b) GDPR. For example, when you use our Products and Services, we will use your personal data to respond to your requests and provide you with such Products and Services.
  • Consent. When we process personal data based on your consent, the legal grounds for processing is Article 6 section 1 (a) GDPR.
  • Legal obligation. When the processing of personal data is necessary for compliance with a legal obligation to which we are subject, the processing is based on Article 6 section 1 (c) GDPR.
  • Legitimate interests. We may process your personal data for our legitimate interests, e.g., to improve our  Products and Services and to provide you with relevant information including information for marketing purposes. When we process your personal data based on our legitimate interests, the legal grounds for such processing is Article 6, section 1 (f) GDPR.

b.  Purpose of processing. We collect, use, and store your personal data for the reasons set out in Section 4, Purposes for Which We Use Personal Information, above. In addition, we process personal information as follows:

  • Where the processing is necessary for us to administer our relationship with you. For example: 
    • creating and administering orders for you (including, if necessary, processing payments)
    • registering, maintaining and managing your account (e.g., email preferences) or for interacting with our business (e.g., via our website, telephone, video conferencing and/or email)
    • providing you with support and responding to your queries, feedback, claims and/or disputes
    • when you visit our offices or attend our events
  • Where necessary for BAC’s legitimate interests, and where our interests are not overridden by your data protection rights. For example:
    • developing product or service features or functionality, including when you give us feature feedback and suggestions
    • managing and improving our website, systems and infrastructure 
    • identifying, developing, and marketing products and services that we believe will interest you
    • communicating with you regarding our business, products and services, including promotional offers and suggested products, services, or new features which may be of interest to you 
    • protecting the security of our premises, assets, systems, customers, customer end users, and intellectual property and enforcing company policies
    • undertaking mergers, acquisitions, reorganizations, or disposals, as permitted/required in accordance with local law
    • protecting our legitimate business interests and legal rights, including use in connection with legal claims, compliance, regulatory, auditing, investigative and disciplinary purposes (including disclosure of such information in connection with legal process or litigation) and other ethics and compliance reporting requirements
  • Where necessary to comply with a legal obligation. For example:
    • tax law and similar obligations (e.g., tax and national insurance reporting, filing and withholding)
    • responding to court orders, subpoenas or other legal processes with which BAC is required to comply
    • complying with legal, regulatory and other requirements

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

However, to the extent that we may process any special categories of personal data relating to you, we will do so because: (i) the data has been manifestly made public; (ii) the processing is necessary for the establishment, exercise or defense of a legal claim; (iii) the processing is necessary for reasons of substantial public interest; or (iv) you have given your explicit consent to us to process that information (where legally permissible).

c. Transfer of Personal Information or Personal Data

If you are located in the EEA, we encourage you to visit our European website at https://www.baltimoreaircoil.eu/en . If you choose to use our U.S. Site, please note that all data may be stored on servers in the United States.  Please also note that if you are outside the U.S., data protection laws in the U.S. may offer a different level of protection. 

We (or our service providers) may transfer Personal Information from the European Economic Area to other countries, some of which have not yet been determined by the European Commission to have an adequate level of data protection. For example, those countries’ laws may not guarantee you the same rights, or there may not be a government authority capable of addressing your concerns. When we engage in such transfers, we use a variety of legal mechanisms, including contracts and written assurances from service providers, to help ensure your rights and protections travel with your Personal Information. To learn more about the European Commission’s decisions on the adequacy of the personal data protection in the countries where BAC operates (such as the United States), please visit: Adequacy of the protection of personal data in non-EU countries.

By using our Site and Products and Services, you are consenting to the transfer of your data to the United States.

d. Data protection rights and how to exercise them

You may have a right to access and to obtain a copy of your personal data as processed by BAC. If you believe that any personal data we hold about you is incorrect or incomplete, you may also request the correction of it.

You may also have the right to:

  • object to the processing of your personal data;
  • request the deletion of your personal data;
  • request a restriction on the processing of your personal data; and/or
  • withdraw your consent where BAC obtained your consent to process personal data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal).

BAC will respond to such requests for access, correction, deletion or restriction and/or any withdrawal or objection as required under the applicable data protection laws and regulations (including the GDPR). However, please note that such rights are not absolute: they do not always apply, and exemptions may be applicable. BAC will usually, in response to any such request, ask you to verify your identity and/or provide information that helps us to better understand your request. If we do not comply with your request, we will explain why.

To exercise the above rights with BAC, you may send an email to info@baltimoreaircoil.com.  If you are not satisfied with how we process your personal data, please let us know and we will investigate your concern.

If you are not satisfied with our response, you have the right to make a complaint to the data protection authority in the jurisdiction where you live or work, or in the place where you think an issue in relation to your data has arisen. The contact details of each Data Protection Authority can be found at the following website: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

Please note that if you are employed by a BAC Customer or otherwise have had your personal data collected via BAC products by or on behalf of BAC Customers, please note this privacy policy does not apply to such personal data. Please refer any questions or requests relating to such data collection or processing to the Customer. 

13. Consent to International Data Transfer

While BAC has active businesses in many countries around the globe, we are headquartered in the United States. Thus, if you proceed to use this Site, your Personal Information may be transferred to or accessible by entities or individuals in the United States and processed according to the terms described in this Privacy Policy.

Personal Information collected by BAC may be stored and processed in your region, in the United States, and/or in any other country where BAC or its affiliates, subsidiaries, or service providers operate facilities.

By continuing to use this site, you authorize BAC and its service providers to transfer your Personal Information to – or make it available in – destinations outside your home country, including to the United States, and to process it according to this Privacy Policy. You may contact us at info@baltimoreaircoil.com for more information about the safeguards used protect your Personal Information if it is transferred outside of your country of residence.

14. How to contact us

If you have any questions about this Privacy Policy or how we use information, or if you seek to exercise any of the rights outlined above, please contact us at:

info@baltimoreaircoil.com

or

800-992-0682 (toll-free)

 Effective Date: 10/29/20